1. THE PERSONAL INFORMATION COLLECTED BY ORIENTO SA

The type of personal information that we may collect from you, according on your use of our Website are:

• Your last name;
• Your surname;
• Your email address.

2. HOW WE USE YOUR PERSONAL DATA 

Contact Form – we may collect your personal information which you choose to provide when you fill out the contact Form on our Website. We may use this Personal Information to respond to your queries, and/or to provide the services and/or information that you have requested.

Our Business Purposes – we may also use your Personal Information collected to meet the needs of  our business purposes such as:

• record keeping, statistical analysis, internal reporting and research purposes;
• to ensure network and information security;
• to notify you about changes to our services;
• to investigate any complaints you make;
• to customize various aspects of our Website in order to improve your experience;
• to host, maintain and otherwise support the operation of our Website;
• to store/stock our document;
• to manage database;
• to ensure the quality of the services we provide to our users.

In addition, we may use your personal information for further specific purposes clearly expressed at the moment of collection on certain pages of our Website. 

In the event that you decide not to provide Personal Information requested by us, we may not be able to provide you with the information and/or services you have requested or otherwise fulfil the purpose(s) for which we have asked for the Personal Data. In any case, we are pleased that you continue to visit our Website.

3. ACCESS TO PERSONAL DATA AND THE RIGHTS GRANTED TO CUSTOMERS

You may, at any time, access your data, correct it, request for it to be deleted, oppose its processing on legitimate grounds due to personal circumstances or exercise your right to the portability of your data by sending an email and presenting your identity at the address: info@oriento.ch, or by sending a letter, always presenting your identity, to: Oriento SA c/o Altiqa SA, Via Nassa 21, 6900 Lugano, CH.

The data that the company needs for the purposes for which they were collected, and are necessary with respect to a legal obligation and/ or verification for the exercise or defense of rights in court can not, however, be deleted.

You can also inform us about the instructions regarding the fate of your personal data after your death. 

In the event of a complaint to which the company has not provided a satisfactory response, you can contact the competent Federal Authority for Data Protection and Transparency- Feldeggweg 1, 3003 Berna (Switzerland) – which is the body in charge to ensure compliance with the obligations regarding personal data.

4. THE PROCESSING OF PERSONAL DATA BY THIRD PARTIES

Your personal data is processed by Oriento SA, its service providers and partners for the purpose of managing and executing the services you have requested or authorized. Your data may also be transferred to third-party service providers who provide services or support and advice to the company. On request, data may also be transferred to persons and authorities whose right of access to personal data is recognized by the law, regulations or provisions issued by the legally competent authorities. The service providers and partners of the company may be located outside the European Union. When a service provider or partner is located in a country that has not been recognized as having an adequate level of protection, the company requires it to comply with the requirements of security and confidentiality of your personal data, and to process your data only for the purposes it has identified. These service providers and partners will have previously signed the standard Contractual Clauses of the European Commission.

5. PERSONAL DATA STORAGE

Your personal data will be stored on our database located at our headquarters or those of our service providers. In some cases, mainly for technical reasons, your data may be stored on servers located outside the European Union.

6. PERSONAL DATA SECURITY

The company implement the necessary measures to protect  the personal data it collects. Your data is processed electronically and/or manually and, in any case, in such a way that their security, protection and confidentiality are ensured according to the level of sensitivity, through administrative, technical and physical measures, in order to prevent their loss, theft, unauthorized use, disclosure or changes. Whether processed by Oriento SA or by service providers and partners of the company, to your personal data will be guaranteed the same requirements of security and confidentiality.

7. HOW LONG DO WE STORE PERSONAL INFORMATION?

We retain your personal information for the time required to achieve the purpose for which it was collected. However, we may be required to store some Personal Information for a longer period, taking into account  various factors including:

• the legal obligation, in accordance with applicable law, to retain data for a specified period of time;
• the period of limitation under the applicable law;
• potential disputes; and
• guidelines established by the competent data protection authorities.

When processing your Personal Information, we will ensure that it is treated in accordance with this Privacy Notice, the FADP and the GDPR. Otherwise, we will securely delete your data once it is no longer needed.

8. SECURITY

Our Website is hosted on a server site in Switzerland. We employ adequate security measures to protect your Personal data from unauthorized access. Information storage is on secure computers in a locked and certified data center and personal information are encrypted wherever possible. We regularly review our security policies and procedures to ensure that our systems are secure and protected. In addition, the security of the transmitted data is guaranteed by the use of the “https protocol”.

9. UPDATES TO THE PRIVACY POLICY

This Privacy Policy may be subject to change, in particular due to legislative and regulatory amendments. In this case, the changes will be available on this page.

10. LAST UPDATED DATE

15th April 2019.